Listening to all members

There is no doubt that each person in an organization has ideas. If there is one thing the quality movement has taught us, it is that it makes sense to listen to everyone, particularly the workman who does the work. People who feel that they are heard are more likely to solve problems. There is no incentive to think outside the box when no one listens or cares. Positive affirmation is the key to ensuring that people stretch to think innovatively. Participation is the reward we give to those who respect us. Einstein developed his theories in a Swiss patent office.