• Doing things right
• Doing the right things
• Do away with unnecessary tasks
• Improve existing tasks
• Replicating best practices
• Doing things not done by others
• Breakthrough ideas must be welcomed
• Appropriately disseminating knowledge and information
• Encouraging cross-functional team work
• Rewarding and recognizing efficiency
• Providing constructive performance feedback
• Appreciating gender, race and diversity
• Investing in new technologies
• Communicating directly and consistently with customers
• Rewarding risk taking
• Investing a lot of energy on creativity
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