Understand the Problem Indepth

Create problem banks around initial problem statements. The problem bank should be a constantly growing database of emerging problems, developed by stakeholders. The problem banks should reflect the possibility of improvement and innovation, even in processes that seem to be working perfectly well. Anyone in the organization should be able to work on these problems and solve them. In a good, dynamic organization, there should be at least a few problems, which remain unsolved and need outside help. The time to identify problems is when things are going well. The organization then has the resources and energy to find hidden problems.