Making sure people are heard

If there one thing the quality movement has taught us, it is that it makes sense to listen to everyone, particularly the working man who does the work. People who feel that they are heard, are likely to solve problems online. Participation is the reward we give to those who respect us. The Industrial Revolution made a thinking, feeling, human being a cog in the wheel. Competition has forced us to bring back humanness into the workplace because it could increase profits. Instituting co-operation and commitment are key to better performance and perhaps innovation.